Frequently Asked Questions

Everything you need to know about your JNCO Los Angeles order.

How long will it take for my order to ship?

Orders are typically processed within 2-3 business days. Domestic shipping within the US usually takes 5-7 business days, while international shipping times vary by destination.

What is your return policy?

We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that certain limited-edition releases may be final sale.

How do I determine my correct size?

Each product page features a detailed size guide. Since our heritage styles often feature an oversized fit, we recommend measuring your favorite pair of jeans and comparing them to our chart.

Do you ship internationally?

Yes, JNCO Los Angeles ships worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.

Can I exchange an item for a different size?

We offer exchanges based on inventory availability. If the size you need is in stock, you can initiate an exchange through our returns portal; otherwise, we recommend returning for a refund and repurchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Afterpay and Klarna.